Returns and Replacements

Returns and replacements

Every Fanaticelle order is carefully checked before it is sent. If your order arrives damaged, faulty, incorrect or not as described, please contact us at fanaticelle@outlook.com and we will put it right.

Damaged, faulty or incorrect orders

Please contact us as soon as possible, ideally within 14 days of delivery. Include your order number, a clear photograph of the item and photographs of the packaging. We will review the issue and arrange an appropriate replacement or refund. Your statutory rights are not affected.

Personalised and custom-made items

Most Fanaticelle products are created specifically from the photograph, name, team, colours or other details you provide. Personalised or custom-made items cannot normally be returned simply because you have changed your mind. They can still be returned when they are faulty, damaged, incorrect or not as described.

Cancellations and changes

If you need to cancel an order or correct personalisation details, contact us immediately. We will help where possible, but changes or cancellations may not be possible once design or production work has started.

Non-personalised items

For any item that has not been personalised or made to your specification, contact us within 14 days of delivery if you wish to cancel. After telling us, you will have a further 14 days to return the item. It must be returned in the condition received. We will provide return instructions and confirm who is responsible for the return postage.

How to contact us

Email fanaticelle@outlook.com with your order number and a brief description of the issue. We aim to respond as quickly as possible.